Lucky Eagle Casino
Management reserves the right to change the essential duties of this position description from time to time as necessary
This position is responsible for maintaining all lobby areas and public facilities in a neat and clean condition according to the established hotel procedures. The front desk agent will ensure that all responsibilities and tasks are completed in a manner that meets or exceeds company standards for guest service and satisfaction, team member morale, business needs/demands, product quality, and quality assurance.
The hotel front desk agent must present themselves personable, helpful and professional while performing various services for the guests of Lucky Eagle Casino and Hotel. It is the responsibility of each Lucky Eagle Casino & Hotel front desk agent to provide the highest possible level of service, meeting or exceeding guest’s expectations, in order to provide the best possible experience for all hotel guests.
This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
The essential function of the Hotel Front Desk Agent includes but not limited to:
A High School Diploma or GED is required for this position.
SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:
A minimum of six (6) months customer service experience required. Hospitality and/or Hotel experience preferred. Cashier/bank drawer experience preferred.
Must be a minimum of 18 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.
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