Lucky Eagle Casino
Management reserves the right to change the essential duties of this position description from time to time as necessary
S/he primary responsibilities are to; handle the multi-line phone system managing all incoming calls, provide information to guests about special events, tournaments, concerts, bus reservations, event sales and other promotional inquiries. Responsible for assisting guests with a high level of professionalism and provide a variety of support to multiple departments.
This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
The essential functions of the Call Center Representative include but are not limited to:
A High School Diploma or GED is required for this position.
SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:
Knowledge of Casino games, preferred with applicable rules and regulations, retail or public interchange experience, a plus. Requires the ability to work well as part of a team or individually.
Position requires strong verbal and written communication skills, and an understanding of proper business etiquette. Must have completed at least intermediate coursework in Microsoft Word, Excel, Outlook and PowerPoint with a satisfactory rating, or possess the equivalent knowledge through work experience.
Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.
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