Job ID: 208151151
Description/Comment: Responsible for supporting a wide range of HR related transactional, administrative, and customer service functions within the HR Service Center. Accountable for timely and effective response, management, resolution, escalation of incoming HR inquiries, in accordance with established Service Level Agreements (SLAs). Processing of HR transactions across a breadth of HR functional areas, such as personnel, onboarding, hiring, benefits, employment related changes, termination processes and other HR activities. Responsibilities are tailored to the department and depend upon daily volume and workflow. Ensures that all customer service telephone calls, chats, cases (including cases submitted directly from caregivers) and transactions follow policy guidelines, and are compliant to applicable law. Perform all duties in a manner which demonstrates exceptional customer service, fosters a team concept and reflects the organizational values.Additional responsibilities are delegated by the HR Shared Services lead and/or Department Manager:
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at firstname.lastname@example.org or 844-463-6178.