JOB SUMMARY:
Provides centrally managed SOC (Security Operations Center) Operator will be monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency dispatch, incident reporting and analysis, and remote alarm panel programming. Receives incoming calls for fire, medical, security, and customer service issues. Determines nature of call; enters calls for service in computer and dispatches proper responding units.
DISTINGUISHING CHARACTERISTICS:
Primarily performs non-exempt duties of relatively high level of complexity, independence, and/or accountability in SOC applications and/or emergency response.
ESSENTIAL FUNCTIONS
* The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
* All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
* Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
* In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
* All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
* Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response.
* Answers all emergency and non emergency phone lines including calls from mobile phones and patrols.
* Requires daily professional interaction with security, first responders, and law enforcement agencies in various national/international regions.
* Handles requests from field personnel/officers for tows, ambulances, fire, special equipment or service resolution needs. Makes contact with appropriate management for notification and or approval.
* Retrieves information from Help Desk, manuals, log books and relays to requestor.
* Utilize multiple systems simultaneously to maintain situational awareness. Monitors various alarms on MaxPro (CCTV), ProWatch (Card Access), Lobby Works (Visitor Management), NC4 External Situational Awareness system (ESA) and weather data systems.
* NC4 External Situational Awareness (ESA) system will require periodic input and maintenance of specific site details as directed by WellPoint, Corporate Security.
* The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available to communicate with subordinates, supervisors, customers, vendors, and any other persons or organization with which interaction is required to accomplish work and employer goals.
* The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
* Performs tasks and duties of a similar n
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