Job DescriptionJob Purpose:
Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records; verifying warranty and service contract coverage.
Duties:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.
* Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
* Maintains automotive records by recording problems and corrective actions planned.
* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
* Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
Skills/Qualifications:
Automotive Repair Experience, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management.