Job Summary
Central Washington University is recruiting a Campus Visits Manager (Program Support Supervisor 2) to join our Admissions team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $48,324 - $64,776 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.
Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator.
The Role:
The Campus Visits Manager will lead programming, and will serve prospective students, parents and families who have interest or need assistance in discovering all that Central Washington University (CWU) and the region has to offer. This position requires exceptional customer service and communication skills to serve all internal and external departments and/or constituents of CWU. This position is responsible for managing a comprehensive campus visitation program focusing on the recruitment goals of CWU while working with prospective students, parents, administrators, faculty, and staff. This position will also work directly with the Director of Early College Outreach & Campus Visits, staff members from Campus Visits, Early College Outreach, the Office of Admissions, and other campus partners in various capacities related to new student recruitment and outreach. Admissions Employees directly affect the vision, mission, and values of Central Washington University by creating and promoting a welcoming environment where students, faculty, and staff feel supported and by promoting access and opportunity for all students. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.
Job Duties
Visitation Program:
- Oversees all aspects of the CWU Campus Visits Program, which includes the coordination of on-campus events for prospective students and parents such as daily tours, Saturday tours, virtual programming, and implementing new and innovative visitation programs for prospective students and early outreach efforts/initiatives.
- Develop and align tour content and programming with attention to university strategic enrollment goals.
- Develops and implements innovative, strategic approaches to support and advance the university's enrollment goals.
- Coordinates campus ambassador calling campaigns.
- Collaborate with programs and departments within CWU to provide support for their recruitment events in the form of staff support as well as CRM assistance.
- Coordinates CWU students to call all registered visitors to provide and to answer any questions before the visit and to follow-up communications using a customer relationship management (CRM) tool.
- Provides general Admissions and University information to the public.
- Counsels drop-in prospective students and their families regarding questions concerning admissions and general campus and regional information.
- Provides assistance to prospects in the application process and next steps in the admissions process.
- Provides general information on financial aid resources.
- Delivers Admissions presentations to visitors using established verbal and branded presentations.
- Creates informational reports that include; summaries of visitor questions, survey responses, and provides reports to the supervisor on a monthly basis.
- Monitors transfer activities budgets; prepares budget proposals and reports as needed.
- Maintain and update Campus Visits website.
- Develop and update Slate (CRM) communications, events, and student registration forms.
- Develops and establishes procedures for Campus Visits.
- Develop cross-campus relationships with programs and departments who can provide a variety of information and activities to groups visiting campus
Supervisor Duties:
- Actively engages in the recruitment and hiring of pro-staff. Hire and train student employees.
- Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations.
- Supervises full-time staff and student employees, providing support, guidance, and feedback to ensure smooth daily operations.
- Ensures employees have necessary resources.
- Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues.
- Promotes professional development opportunities.
- Develops and fosters supportive working relationships, motivation and engagement.
- Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community.
- Takes corrective action in a timely manner.
- Recognizes and rewards employees for good performance.
- Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests.
- Adjusts leadership style as needed to achieve results.
- Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork.
- Develop and assess student employee budgets, quarterly and annually
- Perform other duties as assigned.
Minimum Qualifications
- Bachelor's degree.
- Proven success with event planning, both large and small.
- Experience in presenting to small and larger groups in various settings.
- Experience leading teams to collaborate effectively and deliver results.
- Demonstrated experience supervising staff and/or student employees.
- Basic computer skills: Microsoft Office, presentation software, video conferencing (Zoom, Microsoft Teams), emailing, web and social media skills.
- Experience in collaborative decision making.
- Experience problem solving and effectively communicating in situations with competing priorities.
- Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
- OR applicable combination of training and/or experience which demonstrates the ability to perform the essential functions of the position.
Preferred Qualifications
- Professional experience working in college admissions or a related service setting.
- Experience with college visitation programs.
- Ability to think critically, analyze data, make difficult decisions and solve complex problems.
- Experience creating a variety of reports, proposals and training documents.
- Experience working in a high energy, fast paced environment.
- Ability to incorporate multicultural perspectives and issues into everyday conversations.
- Experience or interest in mentoring students from a variety of backgrounds.
- Written and Verbal Bilingual skills (Spanish/English).
Competencies
- Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
- Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
- Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
- Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
- Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive.
Don't meet every single requirement? At CWU, we're committed to creating a welcoming and genuine workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply. This could be the opportunity you're looking for!
Pay, Benefits, & Work Schedule
Salary: This position is based on the range 45 of the Washington State Classification Listing, which has a minimum annual salary of $48,324 and maximum annual salary of $64,776. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.
Schedule/Appointment: Hours will vary. Evening and weekend hours required.
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Employee may also be required to walk between buildings or locations on campus with exposure to inclement weather, including but not limited to rain, ice and snow.
Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator.
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.
How To Apply
To apply for this position, you must complete the on-line application and attach:
- A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
- Resume including work history, education, training; and
- Contact information for three professional references.
Screening Begins: December 16, 2025
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.