JOB SUMMARY
The Retail Sales Associate is responsible for assisting customersin making purchases. The Retail Sales Associate is responsible formerchandising and display, receiving money from and disbursing money tocustomers, and maintaining a high level of customer service at alltimes. Provide excellent service in the gift shop, including aconsistently high standard of guest service, cleanliness, product presentation,and sales. Complete guest transactions in a friendly, accurate, andefficient manner.
ESSENTIAL FUNCTIONS
*Smile and greet customers entering unit; answer customers' questions, and provide information on company products, promotions, and policies. Thank each customer.
*Describe merchandise and explain use, operation, and care of merchandise to customers.
*Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
*Compute sales prices, total purchases and receive and process cash or credit payment.
*Issue receipts, refunds, credit, or change due to customers accurately.
*Maintain cash register and contents within.
*Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
*Maintain neatness and cleanliness of the retail operation.
*Turn in cash drawer and sales reconciliation at shifts' end.
*Assisting with special events.
*Maintain awareness of safety issues and report them immediately to your manager.
*Receive and verify quantities of merchandise, organ ize and stock store, set displays.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
*Partial High School education; High School Diploma/G.E.D. preferred.
*Mathematic Skills.
*Excellent sanitation habits.
*Professional appearance.
*Ability to communicate and attend to guests with the highest standard of service.
*Ability to pass cash handling training.
*Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.
*National Park gift shop experience preferred.
*Ability to learn and use retail POS system including computerized cash register and credit card terminal.
PHYSICAL AND MENTAL REQUIREMENTS- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
- Withstanding temperature extremes in indoor/outdoor environments.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.
- Physical attendance in unit to perform duties.
- Ability to stand for the entire work day.
EQUIPMENT USED
*Retail POS (Point of Sale) system including cash register and credit card terminal
*Phone system and copier
*Required Personal Protective Equipment (PPE) used: gloves |
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