The Customer Service Representative provides world class service to members via multiple channels (phone, email, chat, and correspondence). This position responds to a number of member inquiries and requests, researches and resolves issues, and provides the features and benefits of credit union products and services to deepen relationships all while adhering to established policies and procedures. Qualifications: -1+ year experience in a contact center environment required
-Minimum of a high school diploma; some college course work preferred; degree highly desirable -1+ years in a credit union or financial institution highly desirable -Excellent customer service and interpersonal skills -Courtesy, tact, and diplomacy with current and potential members, peers, and staff -Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs Skills/Abilities -Ability to organize and prioritize multiple tasks and requests -Ability to promote and participate in a cohesive team environment -Ability to effectively communicate ideas and information, both verbally and in writing -Ability to analyze information and recommend achievable process improvements -Ability to provide excellent member service with a friendly, professional demeanor Logistics: -Must be able to pass Credit check and Background Check
-Remote position after in-person training is complete |