Job DescriptionWe look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
WSECU's Consumer Loan Servicing department is hiring! If you have experience working with consumer lending products and services in a financial institution and love getting lost in the details-this role might be for you! You'll have the opportunity to work with a hardworking and fun team that has a direct impact on WSECU members.
Your day might include:
Analyzing new consumer loan activity
Maintaining files of existing loans using a variety of software tools and daily reports to detect potential transactions in violation of state and federal laws, rules and regulations
Reviewing and processing title paper work for lien perfections
Helping branch staff & members navigate WSECU lending products and services
Performing loan, share, payment, and error adjustments in Symitar and handling loan payoff requests in a timely and accurate manner
Advising on support requests regarding adjustments, credit reporting, collateral protection insurance and check payments/payoffs
Assisting with loan correction requests which may require interest calculations, credit reporting, disputes, payment adjustments, and other loan corrections
Maintaining current knowledge of CDIA guidelines for reporting and responding to disputes. Assisting with loan correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other loan corrections
Providing Credit Reporting task support to the Credit Reporting Specialist
Ensuring accurate and timely filings of all reporting functions related to Consumer Loan Servicing and providing monthly updates to management
Cross training and supporting daily operations in all areas within the department such as CPI, Titles Pending reports and other various reports
Supporting all credit reporting questions and investigating disputes using e-OSCAR, CIDA Credit Reporting Resource Guide, FCRA rules and credit reporting bureau sites
Meeting established handle time goals for email and Fresh Service ticket communication
Recommending and assisting in implementing process improvements
What you bring to the team:
Minimum 2 years' experience with loans and/or loan servicing required
Broad knowledge and practical experience with credit union or financial institution lending operating areas, functions, products and services
Able to utilize office automation and operate in a network environment
Excellent conceptual, organization, and problem-solving skills
Ability to calculate figures, percentages, analyzing data
Ability to use formulas, perform calculations and link items in Excel
**WSECU is currently hiring a CLSS I or CLSS II dependent on qualifications
Bonus Points if you have:
Experience working with Episys/Symitar. Temenos, CUDL and/or Meridian Link systems
Experience with a state DOL/DMV title tracking system
Competitive pay for CLSS I: $18.39 - $27.59 per hour or annual, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package
Competitive pay for CLSS II: $20.42 - $30.64 per hour or annual, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package
The range(s) above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
Where we're located: 330 Union Ave, Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite two (2) occasions per week.
When you'd work: Monday through Friday, 8:30 am -5:30 pm, minimum 40 hours per week with scheduling flexibility required to meet the needs of the department for this Non-Exempt position
Hybrid Working from home requirements:
Reliable, high-speed home internet connection
Private, confidential workspace, away from distractions and other people
Suitable desk/surface and desk chair
Perks: Here are a few benefits and perks we offer:
Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays
Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
Employer paid Long Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts
And, you get to work with some awesome people!
WSECU is honored to be recognized as the number one credit union in in the state on Forbes magazine's list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.
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Equal Opportunity Employer
We also proudly support veterans and those currently serving in the armed forces