Job DescriptionJob Details
Job Location
Yakima - West - Yakima, WA
Position Type
Full Time
Salary Range
$17.00 - $20.00 Hourly
Travel Percentage
Up to 25%
Description
Wage:
$17.00 - $20.00 hourly
Scheduled Work Hours:
Monday-Thursday 9:15-6:15 Friday 8-5
Benefits
* Medical/Dental
* FSA
* 403(b) Retirement
* Additional Voluntary Benefits
* Paid Holidays
* Vacation/Sick Leave
* Education Assistance Program
* Employee Assistance Program
* Longevity awards
Position Summary:
The Front Desk Support Receptionist will provide support to the Agency by offering efficient and caring service to all callers and clients, to relay accurate and timely information to staff and to complete work in a timely, professional fashion according to Agency standards.
Responsibilities:
Provide clerical support for all Agency departments
Answer telephone calls and relay messages as needed, follow confidentiality and HIPAA protocol at all times
Greet and refer all clients/visitors to appointments and meetings
Monitor children in waiting area to prevent noise and traffic in halls
Maintain schedule of staff who are on duty/trainings sick leave
Receive and distribute incoming mail accurately to all Agency Departments
Prepare and meter all outgoing mail and deliver to post office drop box
Complete monthly postage report
Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)
Collect and receipt donations
Perform front desk opening and closing procedures per protocol manual
Supply audit/stocking
Key audit
Prepares for urgent diapers if staff is off
Complete CRJ daily and cash sheets
Provide support specific to the outpatient mental health program
Check clients in for appointments
Collect (at time of service) and receipt all client payments
Check Medicaid/commercial insurance eligibility daily
Announce arrival of clients to clinicians
Make changes to appointments accordingly
Schedule/reschedule appointments as needed
Send clinician letters as requested, confirming back via email when completed
Ensure all outpatient forms are well-stocked
Complete rush basket assignments daily and accurately
Maintain positive, outgoing team atmosphere towards staff and clients
Greet clients and staff in a professional, friendly and attentive manner
Be professional, yet assertive with clients (ie. payments, confidentiality, waiting area rules,)
Keep all personal information regarding self/clients/staff in confidence at all times
Answer phones promptly and cordially
Ensure that noise level in reception area is kept at a low level
Be flexible to meet the requirements of the position
Perform other duties as assigned
Qualifications
Job Requirements:
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements:
This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
Non-Physical Requirements:
Education
Associates Degree or Business School training preferred
High School Diploma
Experience
2 years experience in a Receptionist or Secretarial position
Special Skills
Pleasant, professional, welcoming and friendly demeanor with staff and clients
Bilingual (English/Spanish) Required
Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multiple task management
Computer word processing using MS Word
Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator
Ability to maintain a positive, team-oriented service attitude toward clients and staff at all times
Licensure, Registration, Certification
Valid Washington State driver's license and minimum required liability insurance for WA State
Must be deemed insurable as determined by Catholic Charitiesliability insuranceprovider
Employment is conditional upon:
Being cleared by criminal background check and fingerprinting when required
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! Catholic Charities Serving Central Washington is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Catholic Charities Serving Central Washington, rest assured that your application is reviewed by a living, breathing human being, and evaluated based on key competencies needed for success in the position. Questions or concerns? Contact recruiting@catholiccharitiescw.org, we'd be happy to connect!
You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need