Edmonds College is committed to diversity, equity and inclusion. The college values its talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity and equity. Edmonds College is an equal opportunity employer. Edmonds College invites all individuals to apply and as an equal opportunity employer, we also encourage individuals from diverse backgrounds and groups to apply for this position.
Program Specialist 2 - Enrollment Support Services
SALARY:$43,716 - $49,116
LOCATION:Lynnwood, Washington
DESCRIPTION:
This position plays a key role in supporting applicants and current students throughout the enrollment process, enhancing student access, success, and retention. This position proactively reaches out to self-identified adult learners, those from diverse or non-traditional backgrounds and other special populations to provide guidance on enrollment processes, available programs, and pathways tailored to career mobility and advancement. Additionally this position will provide assistance with admissions, records maintenance, financial aid support, and other general administrative tasks. Responsibilities include providing personalized customer service via various communication methods, processing registration documents, and addressing student issues with empathy and professionalism.
Edmonds invites all individuals to apply and as an equal opportunity employer, we also encourage individuals from diverse backgrounds and groups to apply for this position.
This is a permanent full-time classified position reporting to the Associate Dean/Assistant Registrar of Admissions and Enrollment Services.
For information on applying, please see Application Procedures and Required Documents, below. Applications received by January 2, 2024 will receive priority consideration. This position is open until filled.
Responsibilities include, but are not limited to:
- Provide direct service at the Enrollment Services front counter and on the phone.
- Using excellent customer service skills, guide new students through the admission and assessment process, perform registration functions, provide general financial aid assistance, provide information on programs and services, receive and route requests for information, and provide direction and referral.
- Back-up for answering registration emails.
- Identify and recommend changes to policies/procedures for improved customer service and continuous operational improvement.
- Handle confidential information in compliance with FERPA regulations.
- Proactively support applicants in completing enrollment steps through email, phone, virtual meetings, and in-person sessions.
- Support to Adult Learners by proactively reaching out to self-identified adult learners to provide guidance on enrollment processes, available programs, and pathways tailored to career mobility and advancement.
- Conduct outreach with a focus on BIPOC and non-traditional students, guiding them through financial aid, testing, and other enrollment processes.
- Troubleshoot and research student issues, providing timely resolutions and connecting students to relevant campus resources (e.g., TRIO, Men of Color, MESA).
- Collaborate with other Enrollment Services staff and other departments to resolve issues and answer applicant questions.
- Maintain accurate records of communication and follow-up with applicants to ensure timely enrollment.
- Run appropriate queries and send out enrollment reminders with collaboration with the 3Cs Coordinator.
- Make necessary changes and updates that are data driven and align with college goals.
- Process various petitions and processes of the department including but not limited to petition for exception to policy, petition for academic renewal/expungement, assist with name changes and records requests.
- Maintain accurate records in systems such as ctcLink, Quillix, etc., ensuring data and records integrity.
- Backup processor of Admissions Applications.
- Attend staff meetings and training sessions as needed.
- Other related duties as assigned.
REQUIRED QUALIFICATIONS:
- High School Diploma, GED, OR equivalent education.
- Two years of clerical and/or customer service experience
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with the ability to provide compassionate and patient customer service.
- Familiarity with Microsoft Office, email platforms, and virtual meeting tools (e.g., Zoom, Teams).
- Ability to work independently and manage time effectively.
- Commitment to promoting diversity, equity, and inclusion.
(See Conditions of Employment section for additional requirements.)
DESIRED QUALIFICATIONS:
- Associate's Degree or Higher.
- Experience working with diverse populations, particularly BIPOC students and adult learners.
- Experience in a higher education or customer service environment.
- Knowledge of college enrollment processes and student support services.
- Knowledge/fluency in a second language.
PHYSICAL WORK ENVIRONMENT:
Work is typically performed in an office setting, and onsite/in-person. The ability to sit at a desk/computer station, bend, stoop, walk and generally move around the office to consult with others, work within a busy environment and remain focused on tasks. Inventory management requires some lifting and moving of objects up to 30lbs. Excellent communication skills are essential. This includes the ability to speak clearly and fully comprehend written and spoken English and will include communication with people for whom English is not their first language. This also includes the ability to produce clearly written documents. Those who are multilingual are strongly encouraged to apply.
WORK SCHEDULE:
40 hours per week, Monday - Friday, 8:00 am - 5:00 pm and some evenings.
COMPENSATION:
Salary range 42. Beginning salary is $43,716 - $49,116 annually, with progressive increases to $58,380, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options, and more. The vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).
CONDITIONS OF EMPLOYMENT:
You must document your citizenship or employment authorization within three days of hire.
Criminal background check. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- All new positions are contingent upon funding.
- This position is subject to a collective bargaining agreement.
- At this time, Edmonds College does not sponsor H1-B Visas.
- Complete, sign, and submitDeclaration Regarding Sexual Misconduct
APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:
All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following documents in order to be complete:
- Current resume.
- Cover letter that addresses the required qualifications.
- Names and contact information for three references.
- For veterans' preference, please scan and attach your DD214, Member-4 Form.
Important, if this posting is on an external website other than www.edmonds.edu/hr or Edmonds College Job Opportunities please follow one of these links to apply. Applying via an external webpage will not enter our application system.
ABOUT THE COLLEGE:
Established in 1967, Edmonds College is a public, four-year, state college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu .
EEO/AFFIRMATIVE ACTION STATEMENT:
Edmonds College is an equal opportunity employer and assures equality of treatment in educational and employment opportunities without regard to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. Applicants with disabilities who require assistance with the recruitment process may call 425-640-1470 and accommodations will be made to the extent reasonably possible. The Human Resources Office is accessible to persons with disabilities.
JEANNE CLERY STATEMENT:
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College’s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College’s Annual Security and Fire Safety Report is available online at https://www.edmonds.edu/student-services/campus-safety-and-emergency-preparedness/clery-act/default.html.