Job DescriptionSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work.
The Director of Consulting will lead and inspire a professional services delivery team and manage your respective region's operational and financial performance goals. In addition to managing the business operations, the Director will be responsible for business development, process review/improvement/creation, and coaching and leading future leaders of the organization.
The Director will be responsible to the business through the attainment of financial/operational plans, hiring and resourcing in alignment with those plans, and the overall development and training of delivery resources. This leadership role will also help to translate the PS Delivery organization's vision into a strategy for sustainable growth and long-term scale within your region.
In addition to managing their regional team(s) within the Central Region, the Director will strategize on advanced revenue and execution methodologies to create new revenue streams and improve traditional revenue paths.
We are seeking a leader with a unique blend of proficiency in technology-based solutions, people management skills, and business development experience.
You will report to our RVP of Consulting within Professional Services.
You Will:
Provide leadership in the development of department objectives
Hire, develop, and directly manage qualified Sr Managers and Managers
Manage departmental budget and authorize expenditures
Manage department development opportunities
Coordinate development of standardized documentation and resources for reporting performance and recommendations
Provide collaboration and support on all strategic business planning and consulting in preparation for expansion, consolidation, new service offerings, and other business owner decisions that are presented
Review and monitor all quarterly reporting on practice financial and statistical performance, opportunity analysis and budget vs. actuals performance.
Research industry trends and keep the team current on industry changes
Provide consulting services throughout the customer lifecycle to ensure maximum customer value and overall economic impact (software and services)
Oversee scoping, estimating, proposing, SOW creation, and staff allocation
Manage Consulting Managers and other leaders in your practice area
Manage annual performance evaluations of your leadership team
Instill a high-performance culture with a focus on teamwork, customer excellence, and ownership
Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities
Act as a change agent to build a culture of continuous improvement
Plan, assign, and direct work; reward and discipline team members; address complaints and resolve problems
Work with the Operations group to implement best practices
Travel to meet with customers
Other duties as assigned
You Have:
12+ years of progressive experience as part of a professional services organization or equivalent education/experience
10+ years experience working in a software services or Consulting leadership capacity, leading global cross-functional teams, process and system roll-outs - experience creating revenue lift through new and existing offerings preferred.
Ability to quickly establish trust and to influence others, both internally and externally
Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
Strong data-driven decision-making skills and process-oriented mindset
Excellent communication and interpersonal skills with an aptitude for building strong relationships and culture
Experience collaborating across the organization at all levels and functions across a company
Ability to travel up to 50%
Demonstrated success in driving complex issues through analysis and resolution
Experience working collaboratively and cross-functionally
Excellent written and verbal communication skills
4-year undergraduate degree from an accredited university
MBA, or equivalent, from an accredited university preferred but not required
Prior P&L experience
Excellent client management skills and the ability to work with customers in both pre-and post-sales environments
Business development and team management skills
Experience in solutioning, selling, and delivering solutions for F1000 organizations
Experience partnering across departments
Excellent customer engagement and solution visioning skills
Experience translating customer requirements into software solutions
Experience using change management and business process mapping strategies
Current US Perks & Benefits:
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$172,500—$221,250 USD
Get to Know Us:
At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!