Job DescriptionJob Details
Job Location
Yakima, Wenatchee -, WA
Position Type
Full Time
Education Level
High School
 
Salary Range
$30.00 - $36.00 Hourly
Travel Percentage
Road Warrior
Description
Position Summary:
Senior Services Lead is responsible for providing supervision of the Senior Service direct staff and providing the delivery of one or more of Catholic Charities Senior Programs which includes Volunteer Services, Senior Companion, and RSVP in a designated service area within Central Washington. The position is responsible for the Senior Service team providing client intake assessments, identifying client needs for service, inputting client information in the database, connecting trained volunteers with clients, and other deliverables to meet contract and grant requirements. As a Lead, this position will work collaboratively with the Grants and Data Specialist, Volunteer Recruitment Specialist, and lead the Senior Service team.
Responsibilities:
Provide supervision and program oversight of the direct service team for Senior Services
Provide individual and team supervision to Senior Service Specialists and Community Outreach Assessor and maintain supervision records
Provide onboarding and professional volunteer management training to direct service staff
Conduct Annual Employee Evaluations of designated positions
Facilitate Senior Services team meetings in collaboration with the Associate Director of Volunteer Services
Establish team and individual productivity goals with employees
Monitor performance and goal attainment
Deliver quality direct services within one or more Senior Service Program
Complete client intakes and conduct in-home client assessments as appropriate to ensure client meets priority population for services within the designated program
Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
Assist with group projects on-site in collaboration with Community Needs Assessor as needed
Ensure volunteers accurately complete log for hours of services and mileage
Maintain confidentiality according to program and professional standards
Maintain continued quality improvement to increase service delivery and ensure client needs are met
Maintain consistent community involvement with community agencies, parishes and other partners
Develop and maintain good working relationships with local senior services programs
Establish relationships with community organizations that are sources of client referrals
Collaborate with Volunteer Recruitment Specialist for local presentations at parishes, businesses, or resource fairs to increase public awareness of services available
Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area
Complete documentation and data collection on all services provided
Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
Submit personal timesheet, expense requests, and reports in a timely manner
Monitor volunteer/client matches to ensure service was provided as requested
Provide Grant and Data Specialist information on volunteer hours required for billing
Participate in supervision and lead team meetings
Participate in supervision with the Associate Director of Volunteer Services
Participate in and lead Senior Services team meetings
Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance
Perform other duties as assigned
Qualifications
Job Requirements:
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements:
This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium physical exertion, talking and hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 60% of the time.
Non-physical Requirements:
Education
Bachelors' Degree in Social Sciences or related field, preferred
High School diploma required
Experience
3 years' experience in volunteer management and working with senior and disabled population required, 1 year experience in leadership supervising employees
Special Skills
Strong communication and organization skills
Strong leadership and coaching skills
Ability to work independently, collaboratively and facilitate team meetings
Ability to relate well with volunteers and clients from diverse backgrounds
Ability to travel to locations across Central Washington
Strong computer skills, data entry, and knowledge of Microsoft Suite
Licensure, Registration, Certification
Valid Washington State driver's license and minimum required liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities' liability insurance provider
Employment is conditional upon:
Being cleared by criminal background check and fingerprinting when required
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! Catholic Charities Serving Central Washington is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Catholic Charities Serving Central Washington, rest assured that your application is reviewed by a living, breathing human being, and evaluated based on key competencies needed for success in the position. Questions or concerns? Contact recruiting@catholiccharitiescw.org, we'd be happy to connect!
You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need