Working Each Day to Make a Difference
At Community Health Plan of Washington, we’re driven by our belief that everyone deserves access to quality health care.
More than 25 years ago, we made a commitment to improve the health of our communities by making quality health care accessible to all Washington state residents.
We continue that pledge today by providing affordable comprehensive coverage to more than 315,000 individuals and families throughout the state.
- We are a local not-for-profit health plan in Washington State.
- We are committed to keeping Washington families healthy.
- We connect our communities to the health resources they need.
- We provide access to high-quality care for our members.
- We connect and empower our members through technology.
- The Community Health Centers we partner with strive to support members with a comprehensive mix of medical resources in one convenient location.
- Our partnerships with Community Health Centers and our extended provider network help us improve the health care delivery system.
To learn more about how you can make a difference working at Community Health Plan of Washington, visitwww.chpw.org.
Community Health Worker - Grays Harbor, Pacific, or Wahkiakum County
This position is Remote; however, the candidate will need to reside in and travel throughout Grays Harbor, Pacific, or Wahkiakum Counties.
POSITION PURPOSE:
The Community Health Worker serves as a liaison between health and social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. They also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.
PRINCIPAL DUTIES:
- Responsible for engaging prospective care management program participants who have been identified through data analysis and referral sources to likely benefit from care management program offerings.
- Utilizes Internet databases, health record systems, and other resources to locate potential eligible Member contact information.
- Find members that CHPW has been unable to reach by phone. This includes but is not limited to, going out into the community to find members, connecting with collateral contacts in the health care and social services systems, reviewing pharmacy information, attempting to locate member at last known address.
- Conducts outreach to identified clients by telephone, mail, and/or hospital or home visit.
- Provides follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and medical appointments, upon request from the care management team.
- Consults with care managers in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic and/or face to face outreach.
- Provides community outreach services including home visits, assisting individuals with accessing transportation services, educating enrollees on healthy behaviors, and providing information on community resources.
- Provides scheduled activities that promote socialization, recovery, self-advocacy, development of natural supports, and maintenance of community living skills.
- Provides information to increase the enrollee's knowledge about his or her health conditions and improve adherence to prescribed treatment.
- Ensures that the Supervisor of Community Programs is made aware of any potential risk management issues in a timely manner.
- Prepares for and participates in ongoing peer case staffing for all active cases on a regular basis.
- Provides oral and/or written status updates regarding client alerts, progress and needs to responsible care managers and providers, legal mandate, or other care plan affiliates as needed to assist the program and enrollees. Ensures case documentation is consistent with policies and procedures.
- Acts as an internal consultant to other departments for Community Programs and peer support.
- This position requires traveling on behalf of the Company and working in the field at least 50% of the time. It is essential that a current driver’s license, proof of insurance and an acceptable driving record are maintained.
- Non-Exempt - Reporting to work on time and for all scheduled shifts is essential to this position.
- Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.
QUALIFICATIONS:
Education:
- High school diploma or equivalent required; bachelor’s degree preferred.
License, Certifications, and other Specialized Training
- Certification as Peer Specialist may substitute for minimum experience and education requirements.
- Valid state issued drivers’ license required.
Prior Related Experience:
- Three (3) years of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness.
- Experience and familiarity with at-risk populations, communities of color and local resources for persons with behavioral and/or physical health needs.
Employment Eligibility:
- Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
Knowledge, Skills, and Abilities:
- Bilingual English/Spanish or another second language desired.
- Ability to demonstrate outgoing, empathetic and sincere interpersonal skills.
- Self-motivated team player with multitasking abilities.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Comfortable in all socioeconomic environments.
- Proficient with Microsoft Word, Excel and Outlook.
- Experience using a health plan care management system or electronic medical record system.
- Works well with others in a collaborative and respectful manner.
- Able to multi-task, deal with complexity on a frequent basis.
- Performs all functions of the job accurately and in a timely manner.
- Able to work under pressure and time constraints.
To apply, please visit: https://www.chpw.org/contact-us/chpw-careers/
We're committed to our employees and their family, which is why we offer benefits that, makes a difference in their lives. Paid time off, tuition reimbursement, community service hours, and transportation perks are just a few of the offerings of our comprehensive and competitive benefits program.
Community Health Plan of Washington is an Equal Opportunity Employer with a diverse workforce!
Headquarters: 1111 3rd Avenue, Suite 400 Seattle, WA 98101