We are hiring 911 Emergency Communications Call Takers! If you have a passion to serve your community and save lives join our team. No experience necessary since we provide paid training so Apply Now!!! This posting will be open until all 10 positions are filled or until May 31st.
CRESA provides training to become a 911 Call Taker. After a 911 Trainee successfully completes Call Taking they will be placed in a call taker position initially, when a dispatcher position becomes available they will have an promotional opportunity to train and become Police and Fire Dispatchers. 911 Communication Call Takers main functions are to answer and process 311 non-emergent requests from both citizens and user agencies, answer and process 911 calls, and perform Emergency Medical Dispatch for callers with medical response needs.
Schedule for Call Takers are set (not rotating) that is any combination of 4 days 10hrs or 5 days 8hrs. Schedules for Dispatch Positions are rotating 4 days on 4 days off with shifts of 10.25hrs. Overtime is assigned in 2 hour blocks and is normal. During training schedule is subject to frequent changes. This position is on-site.
After training schedule selection is based on seniority, therefore new people usually receive a graveyard shift.
MINIMUM JOB QUALIFICATIONS:
- Must be at least 18 years or older
- Must be able to legally work in the United States
- High school diploma or equivalent
- One or more years work experience involving customer service preferred
- Excellent communication skills.
- Excellent computer skills, knowledge and experience. Ability to monitor 4+ computer screens. Accurate and rapid data entry.
- Proven critical thinking skills.
- Ability to memorize and recall details, codes and procedures. Attention to detail is essential.
- Ability to work all days and hours. Including but not limited to swing, graveyard, weekends, holidays and overtime.
CALL TAKER ESSENTIAL JOB FUNCTIONS:
- Answer and process 911 calls for police, fire and medical.
- Answer 311 calls for service of routine, and non-emergent requests from citizens and user agencies
- Pay strict attention to detail and respond correctly in life-threatening and safety situations
- Develop and keep positive working relationships
- Learn and use geography knowledge correctly
- Hear and understand information spoken by phone, two-way radio or in person
- Speak clearly and concisely by phone, two-way radio or in person
- Speak and understand English fluently
- Read and understand information in any format: electronic, printed, or handwritten
- Stretch, reach and lift objects up to 5 pounds
- Work regular work shifts of 10.25 hours
- Work any assigned shift: days, swing, graveyards
- Work holidays, weekends, as assigned
- Work overtime as required even on short notice
- Report to work on time even during inclement weather or other adverse circumstances
- Memorize codes, procedures, and other data
- Perform work quickly and accurately
- Problem-solve, think critically and make good decisions quickly and independently
- Accept frequent constructive criticism and correction without becoming defensive
- Be resilient in difficult situations
- Recover from mistakes quickly and keep working
- Have reliable and predictable work attendance
- Operate two-way radios and any other communications equipment
- Perform extensive computer data entry
- Follow complex and detailed instructions
- Prioritize and multi-task in a busy, loud, stressful open work setting
- Operate computers and computer programs
- Handle and process incoming and outgoing emergency and non-emergency phone calls
- Communicate professionally and effectively regardless of situation
DISPATCHER ESSENTIAL JOB FUNCTIONS: Dispatcher candidates must have the ability to perform all the essential functions of the Call-Taker job and the following:
- Dispatch police, fire and medical services
- Make fast decisions regarding which resources and personnel to dispatch based on the information at hand
- Monitor rapidly changing data to ensure first responder safety and swift, accurate dispatch of information
- Memorize and recall complex codes and protocol, based on policy and individual user agency protocol
- Maintain calm and controlled demeanor over the radio
- Assess and appropriately respond to a caller’s emotional state
- Evaluate and prioritize calls based on urgency
- Determine the correct jurisdiction, equipment and personnel to be dispatched
- Dispatch appropriate law, fire or emergency personnel and equipment
- Respond to requests from emergency response personnel
- Operate key point attack warning equipment
- Record the nature and source of incoming and outgoing radio and telephone messages
- Study and maintain familiarity with major roads, streets, industrial plants and buildings
- Monitor multiple public safety frequencies
- Report the need for radio and/or communications equipment repairs
- Perform other related tasks and duties as required