REQUIRED
• 5-8 years of client facing helpdesk support
• Bachelor's or associate degree or equivalent work experience with updated and valid certifications
• Strong understanding of operating systems, business applications, printing systems and network systems
• Strong background in manufacturing and the urgency of systems supporting the delivery of products.
• An understanding of support tools, techniques and how technology is used to provide services.
• Knowledge of IT Applications, Software & Hardware
• Ability to simplify IT to clients through verbal and written correspondence.
• A driven personality to solve problems & challenges.
• Have empathy and understanding of customers at every level.
• Great Communications skills, founded in being a good listener.
• The ability to keep up with & adapt to the fast-paced IT world.
• provide pleasant customer service.
• Experience using a Ticketing system.
Nice to have.
• Basic to intermediate understanding of AD, DNS, CLI
• Understanding the OSI model, VLAN technology, and networking configurations.
• CompTIA Certifications such as A+, Network+, Security+ and/or Server+ with relevant practical experience
• Experience and knowledge of working with the Microsoft 365 Platform
Benefits: Medical, Dental, Vision, FSA/HSA plans, STD, LTD, Life Insurance, AD&D, EAP, Legal, ID Theft Protection, Pet Insurance, Tuition Assistance, 401k with Employer Match, Employee Stock Purchase Program, Paid Time Off (PTO), Flexible Time Off (FTO), 12 Paid Holidays and Washington Paid Sick Leave.
Salary Range: $81,900.00 - $122,900.00
Hiring Range and Position Pay to Commensurate with Qualifications and Experience
Legally authorized to work in the United States without company sponsorship.
Pursuant to International Traffic Arms Regulations (ITAR) and the Export Administration Regulations (EAR), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
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