Position Title: Contract Manager
Subtitle: WA Cares Contract(s)
Department: Accounting and Contracts
Exempt/ Non-Exempt: Non-Exempt
Salary Range: $64,280 - $90,826 based upon experience.
Position Overview:
- This position will be directly responsible for formulating, planning, directing, and building organizational effectiveness for the WA Cares Program and contracted providers.
- Promotes, plans, and develops long-term care contracted services for people with disabilities and our aging population.
- Serves as a lead for solicitation processes to recruit qualified providers for needed services and assure that the services delivered according to contract and legal requirements.
- Establish and maintain a culture of change that is rooted in building partnerships while supporting impacted groups throughout the change process.
- This role is critical in ensuring change and improvement initiatives are communicated, supported cross-functionally, and measured to ensure overall success and opportunities for improvement.
- Responsible for a broad range of activities designed to ensure our internal processes, change management, and process improvement strategies will build and sustain an effective WA Cares Program.
Our Mission
The mission of Aging and Long-Term Care of Eastern Washington is to promote well-being, independence, dignity, and choice for all older persons and for all individuals needing long term care in Ferry, Stevens, Pend Oreille, Spokane, and Whitman counties.
Benefits and Well-Being
For a full list of our benefits please visit https://www.altcew.org/opportunities/
- This position is full time at 37.5 hours per week.
- We provide a hybrid (remote and in-office) work environment.
- We pay all medical and dental premiums for employees and dental premiums for family.
- We offer a wide variety of benefits including medical, dental, vision, long-term disability and life insurance and paid premiums for mandatory WA Paid Family & Medical Leave.
- Generous paid vacation and sick leave, 3 wellness days, 12 paid holidays, Washington Department of Retirement Systems pension/retirement plan and FSA accounts and Employee Assistance Program. Mileage reimbursement is provided at the current federal reimbursement rate.
- We offer flexible work schedules.
Essential Functions and Responsibilities includes the following:
- Manages the process, development, mapping, and continuous improvement projects for WA Cares Program for the agency’s service region.
- Partner with state and Area Agency on Aging leadership to document processes, develop structures, and implement project plans.
- Advise and recommend appropriate corrective and pre-emptive interventions for WA Cares Program to state and Area Agency on Aging partners, ensuring decisions result from continuous improvement initiatives, analyses, and industry best practices.
- Plans, implements, facilitates strategies and initiatives aimed at building the WA Cares provider network.
- Oversees use of variety of data systems, including entering and querying program data and reporting on program outcomes.
- Develops, directs, implements action plans to track progress to ensure desired outcomes.
- Collaborates, advises, and recommends with cross-agency partners on process development and improvement.
- Manages the transition from project-focused to program/benefits delivery post-launch.
- Prepares and presents communications related to change management.
- Project management expertise to effectively manage initiatives and drive results.
- Provide technical assistance to help businesses successfully contract and bill for services to WA Cares beneficiaries.
- Provide input to assist in the design of monitoring processes to be used post-WA Cares implementation.
- Develop and implement a monitoring plan for WA Cares providers in the agency’s service area.
- Other duties may be assigned.
Physical Demands
Driving demands vary depending on provider and community needs. Ability to work on computers and the telephone for long stretches of the day, frequent typing for up to 7.5 hours per day. Have speech, visual, and hearing skills sufficient to interact with staff and the public. Must have finger dexterity to operate computers.
Skills, Knowledge, and Abilities
- Knowledge of aging and long-term care services including the Area Agency on Aging service network.
- Knowledge of regulations, rules, principles, and practices governing contracted services in Washington State.
- Demonstrates self-awareness and taking ownership of scope of work, ensuring accountability and effectiveness.
- Follow through on commitments and make informed decisions by weighing alternatives and diving into multiple options to determine the best course of action.
- Proficient in public speaking, as well as influencing and persuading others using independent research and sound judgement.
- Must have strong interpersonal, written, and oral communication skills.
- Creative, strategic, and analytical thinker with the ability to manage multiple tasks.
- Must be highly organized and able to work well with others.
- Ability to provide support for organizational change initiatives.
- Ability to provide effective coaching to people and teams to enhance performance and achieve organizational goals.
- Ability to lead training sessions to enhance organizational readiness and support ongoing development.
- Critical thinking, problem solving, organization, attention to detail, and active listening.
- Capable of delivering work products and services under tight deadlines.
- Work independently, and capable of absorbing and synthesizing large amounts of new information.
- Willingness to travel and work with rural, diverse, older, and disabled populations.
- Proficient with Microsoft Office products.
Behavioral Standards
Maintains a friendly, courteous, and respectful demeanor toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner.
Minimum Qualifications
- Bachelor’s degree in organizational development, organizational leadership, human resources management, applied behavioral sciences, business administration, or related field. Four years of paid professional-level experience may substitute for the bachelor’s degree.
- This position also requires a criminal background check and applicant must have and maintain a valid driver’s license.
Preferred Qualification(s)
- Prior experience in project planning, and program development.
- Knowledge of, and experience with, change management methodologies and collaborating with leadership at multiple levels.
EEO Statement
We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, genetic information, veteran/military status, or disability status.